Who we are
Our website address is: http://naturesproducts.co.za.
The Natures Products Privacy Policy is all about protecting your privacy, which is as important to us as it is to you. For us, it’s more than just making sure we comply with the relevant legislation, because you trust us with your personal information, and we respect that trust. The Privacy Policy explains why and how we collect, use and store your personal information. If you have any questions, please contact us at hello@naturesproducts.co.za
In your day-to-day dealings with Natures Products, we will obtain and collect information about you. We want you to know what that information is and what we do with it. After all, trust is nothing without transparency.
Why We Need Your Personal Information
We use your personal information to provide our products and services to you. This information includes:
- Processing of your payment card details to complete any purchase.
- Delivering products that you order online.
- Providing you with information about your previous purchases.
- Sending statements and any other legal documents.
- Any other purpose relating to providing products and services, and
- when we have a legal duty to use or disclose your information.
The Natures Products Privacy Policy Terms
- All orders and purchases made through this website are subject to our Terms and Conditions.
- Our Terms and Conditions may change from time to time without prior notice.
- This website is owned and operated by Natures Products, a company operating in South Africa.
- Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Natures Products. You may not modify, distribute or re-post anything on this website for any purpose.
- We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) without prior notice.
- To register with Natures Products, you must be over 18 (eighteen) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
- We only sell items to adults (aged 18 or over), so if you are under 18, you may use our website only with the involvement of a parent or guardian.
- Please inform us immediately of any changes to your registration information by updating your account details.
- All your personal information will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. All personal information will only be used to process and deliver orders and resolve customer satisfaction issues.
- You are responsible for maintaining the confidentiality of your password and your account with Natures Products. Natures Products shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or access to your account.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
- We will never ask a customer to confirm any account or credit card details via SMS or email, so if you receive an email claiming to be from Natures Products asking you to submit account or credit card details, please do not respond.
- Natures Products makes every effort to ensure that this website is free from viruses or defects. We cannot, however, guarantee that your use of this site or any websites accessible through it won’t cause damage to your computer. Therefore it is your responsibility to ensure that the right equipment and software are available to use the website and screen out anything that may damage it. Natures Products shall not be liable for any loss or damage which may arise to computer hardware and software as a result of using this website.
- Please, note that our ingredient lists are complete and comprehensive for each product, therefore in the highly unlikely event that you should have an allergic reaction or adverse effect to any of our products, please contact us immediately. Try to keep a careful record of any symptoms as these may be crucial to identifying a particular sensitivity. We will refund or replace the product for you, subject to manufacturer’s/supplier’s discretion.
- Finally, as per Google AdWords policy, we disclose the use of AdWords’ free conversion tracking feature which provides us with information related to click rates and orders made.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
